At Dona Shipping Containers, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your container, please review our refund and returns policy outlined below.
Requesting a Refund
- Timeframe: You must request a refund within 30 days of receiving your container.
- How to Request: To initiate a refund, please contact our customer service team at +1(256)-469-2919 or email us at info@donashippingcontainers.
com with your order details and reason for the return.
Returning Your Container
- Condition: The container must be returned in the same condition as it was delivered. Any damages or significant wear may affect the refund amount.
- Shipping Costs: The customer is responsible for the return shipping costs unless the container was received damaged or defective.
Refund Processing
- Inspection: Once the returned container is received, it will be inspected to ensure it meets the return conditions.
- Processing Time: Please allow up to 15 business days for the refund to be processed once the container is received and approved.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
Exceptions
- Custom Orders: Containers that are customized according to customer specifications may not be eligible for a refund unless they arrive damaged or defective.
- Final Sale Items: Certain items marked as final sale may not be eligible for returns or refunds.
Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our customer support team:
- Phone: +1(256)-469-2919
- Email: info@donashippingcontainers.
com
